Course curriculum

  • 1

    Introduction to Conflict Response and Physiological Response

    • Intro to Conflict Response and Physiological Response Video

    • Check-in Questions 1

    • Check-in Questions 1
  • 2

    Interacting with Guests

    • Interacting with Guests Video

    • Check-in Questions 2

    • Check-in Questions 2
  • 3

    Engaging with Difficult Behaviors

    • Engaging with Difficult Behaviors: Guests Who Do Not Engage Intro Video

    • Conflict Response Scenario #1: Interacting with a quiet, withdrawn guest

    • Conflict Response Scenario #1: Guests Who Do Not Engage Debrief Video

    • Scenario #1 Reflection Question Part 1

    • Scenario #1 Reflection Questions Part 2

    • Other Difficult Behavior Video

    • Other Difficult Behavior Reflection Questions
  • 4

    Cycles of Conflict

    • Cycles of Conflict Video

    • Conflict Response Scenario #2: Supporting an agitated guest who upset, but not blowing up

    • Conflict Response Scenario #2 Debrief

    • Cycles of Conflict Check-in Questions

    • Cycles of Conflict Check-in Questions
  • 5

    Conflict Response at ROOTS

    • Conflict Response at ROOTS Introduction Video

    • Conflict Response Scenario #3: De-escalating a high intensity physical conflict

    • Scenario #3 Part 1 Debrief Video

    • Scenario #3 Part 2 Debrief Video

    • Conflict Response at ROOTS Check-In Questions

    • Conflict Response at ROOTS Check-In Questions
  • 6

    Single Person Crisis: Suicide, Overdose, Calling 911, & Interfacing with EMS

    • Single Person Crisis Introduction Video

    • Conflict Response Scenario #4: Responding to suicidality/suicidal ideation

    • Suicidal Ideation and Conflict Response Scenario #4 Debrief

    • Conflict Response Scenario #5: Administering NARCAN/calling 911

    • Overdose Video

    • Calling 911 Video

    • Interfacing with EMS Video

    • Single Person Crisis Check-in Questions

    • Single Person Crisis Check-in Questions
  • 7

    Conclusion

    • Self Care and Conclusion Video

    • Self Care and Conclusion Check-In Questions